Work From Home for Amazon Development Centre (India) Pvt. Ltd.

  Amazon Development Centre (India) Pvt Ltd

 Hyderabad, Telangana, India

Job Requirement Details

Job Categories

  • internet/ecommerce

Functional Areas

  • ITES / BPO / KPO / Customer Service / Operations

Key Skills

  • Bpo
  • Customer Care
  • Customer Service
  • Customer Services
  • Customer Support Engineering
  • Non - Voice

Qualifications

  • Any Graduate


Other Details

# Of Vacancies

70

Experience Level

Freshers - 5 Years

Job Type

Permanent

Shift Time

Work From Home

Job Description

Job Description

 

  • Customer Service Associate- VCS- India:
    Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. 

    "THIS IS FOR  NON VOICE PROCESS."

    Interested candidates send your profiles to : 
    niskum@amazon.com.
    8008299014

    Knowledge & Skills Required
    Desired skills:
    Action oriented, self-disciplined and organized
    Effective time management skills and ability to prioritize work time to ensure productivity and department standards
    Ability to communicate clearly with both internal and external customers
    Good comprehension skills - ability to clearly understand and address customer issues appropriately
    Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
    Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
    Good typing skills

    Preferred Criteria:
    Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
    Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
    Should ensure Work-like environment with no disturbance during the work hours.

    The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

    Customer Focus: 
    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    Ability to empathize with and prioritize customer needs
    Demonstrates interpersonal skills with a diverse customer base
    Demonstrates conflict resolution, negotiation, and de-escalation skills
    Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    Ability to determine customer needs and provide appropriate solutions 
    Maintain regular and reliable attendance, including the daily schedule as assigned
    Flexible with the working schedule; may be expected to work weekends, holidays and events
    Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

    Problem Solving Skills:
    Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    Ability to approach problems logically and rationally
    Action oriented and self-disciplined
    Organized and detail-oriented
    Ability to quickly and effectively prioritize work time in various departments to meet business need
    Ability to maintain composure in highly escalated situations

    Qualification required :
    Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

    Shifts: Rotational
    Benefits: Night Shift Allowance, Over Time, Sodexo Coupons.

    Mandates :
    Stable Internet Connection of 10 MBPS
    Power Backup
    Should be located only in Hyderabad

How To Apply

Call the employer directly at: 7829910777

Search Related Job

Join CareerRobo Innovation Hub

Subscribe With Us

Get subscribed with us and get notified about the new jobs before to others. Be the first one to apply for the latest jobs.

Close
Close
Close