International Voice- Amazon Customer Service (hyderabad)

  Amazon Development Centre (India) Pvt Ltd

 Hyderabad, Telangana, India

Job Requirement Details

Job Categories

  • internet/ecommerce

Functional Areas

  • ITES / BPO / KPO / Customer Service / Operations

Key Skills

  • Bpo
  • Call Center
  • Customer Service
  • Non - Voice

Qualifications

  • Any Graduate


Other Details

Experience Level

Freshers - 5 Years

Job Type

Permanent

Shift Time

Full Time - Morning

Salary

2,50,000 - 3,50,000 P.A

Job Description

Job Description

We invite Freshers and Experienced candidates with good communication skills forCustomer Service Associate - International Voice

For more details contact Reuben Thomas.
E-mail: rgeo@amazon.com
Mobile# 8897504030

Venue:  Raheja Mind Space, Building No:9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana 500081, India

Resume, passport size photograph and one Original Govt ID proof is required for interviews. 

Compensation details:

  • Customer Service Associate: CTC  2.5 LPA t0 3.5 LPA
  • Benefits for  CSA:   Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.

Knowledge & Skills Required
Communication Skills:
 

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills: 

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills: 
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

 

How To Apply

Send your resumes to: rgeo@amazon.com

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